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A Letter from Winterhawks President, Doug Piper

Dear Winterhawks fans,

Today, the Western Hockey League Board of Governors voted to cancel the 2020 WHL Playoffs and 2020 Memorial Cup tournament.  The full text of the WHL release can be found here.

While we are disappointed that the 2019-20 U.S. Division and Scotty Munro WHL Regular Season Trophy winning Portland Winterhawks will not get to compete for the WHL Championship Trophy, we support the socially responsible decision to prioritize the health, safety and welfare of the entire WHL community above on-ice competition.

As you are aware, the past few weeks have brought a cascade of decisions and announcements, each with a profound effect on our sport, our players and you, our fans.  It is hard to believe that the season was paused just eleven days ago on Thursday, March 12.  It was one week ago today, Monday March 16th, that the WHL announced the conclusion of the regular season.

The goal of the Winterhawks organization is to provide detailed, complete, and most importantly, accurate ticketing information to our fans. This becomes even more important in an environment where news and government regulations change from day-to-day. Today’s announcement provides the finality needed to communicate reliable and complete information to each fan regarding your tickets for the now-cancelled regular season and playoff games.

Rest assured that each and every ticket for all cancelled events will be honored once the 2020-2021 season commences.  We can all take solace in the fact that our 2019-20 WHL Regular Season championship team is young, talented, and ready to take the league by storm next year.

Please watch your email for ticket information in the coming days.  We will be sending individualized and detailed information to the email address you have on file in the Winterhawks office.  This information will include your specific ticket purchases and the programs we are implementing to make sure you receive full value for those tickets.  Fans with multiple types of ticket purchases (season, 20-pack, multi-game packages, groups, and/or single game tickets) will receive a different email for each type of ticket purchase.

Today, please check your AccountManager accounts to ensure that your current email address is the one on file in our systems.  Go to http://account.winterhawks.com, login, then follow these steps:

  1. Find and click on your name in the upper right hand corner
  2. Click on Account Settings
  3. Click “Manage My Personal Profile”
  4. Check your email address, mailing address and phone numbers to ensure they are current
  5. Edit any incorrect information

In light of today’s “stay-at-home” order from the Oregon Governor’s office, our staff is working to compile this information and send your emails remotely from home.  We ask that you be patient as we navigate this new working environment.  Please wait until you receive your personalized information before you reach out to our office.  If you have not received your emails by noon on Friday, March 27th, please email customerservice@winterhawks.com so we can correct your contact information and re-send your emails.

We thank you for your support and patience during these uncertain times.

Sincerely,

Doug Piper
President
Portland Winterhawks Hockey Club

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